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Business process management in hotels: with a focus on delivering quality guest service
(SPRINGER, 2019)
In this study business process management as a tool of improvement service
quality is introduced and it is examined that how it can be used to improve service quality in hotel sector. It is assumed that re-engineering of ...
The surface charge of unsupported nano-structured titania ceramic membrane top layers with varying calcination temperatures
(University of Chemical Technology and Metallurgy, 2019)
Titania is one of the most preferable ceramic membrane materials of superior durability (as zirconia) when compared to that of other ceramics, e.g. alumina or silica. The surface charge of the membrane top layer is an ...