Yayıncı "SPRINGER" İşletme Bölümü Koleksiyonu için listeleme
Toplam kayıt 2, listelenen: 1-2
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Business process management in hotels: with a focus on delivering quality guest service
(SPRINGER, 2019)In this study business process management as a tool of improvement service quality is introduced and it is examined that how it can be used to improve service quality in hotel sector. It is assumed that re-engineering of ... -
Determining critical success factors related to the effect of supply chain integration and competition capabilities on business performance
(SPRINGER, 2015)This study analyzes those critical success factors related to supply chain integration (SCI) and competition capabilities (CC) and which have more effect on business performance (BP) by using a structural equation model. ...